Vision Australia is upgrading the platform that our phonelines operate on, making contacting us easier and more accessible.
During May we’ll be making changes to what you hear when you phone Vision Australia, including our National Contact Centre (NCC) on 1300 84 74 66 or when you phone a Vision Australia office location.
What’s changing?
Before speaking to a Vision Australia staff member, callers will hear two options to help identify who they would like to speak to.
Callers will be able speak or use the keypad on their phone to choose who they would like to speak to, for example “If you’re calling about appointments, referrals, or to find out how our blind and low vision services can help, say "services" or press 1. For products and purchases from our Vision Store, say “Store” or press 2."
This will make it quicker and easier for callers to be connected to a team member best placed to help them.
When is this changing?
This change will take place during May and will be gradually rolled out across our phone network.
During the rollout, our phonelines may experience some short interruptions. We’ll do our best to minimise this, but if you have trouble reaching us by phone we encourage you to get in touch via email at info@visionaustralia.org.
More information
If you’d like more information about this change, please contact us on 1300 84 74 66 or at info@visionaustralia.org.